Adding to what Jose has suggested, you need to check the group policy settings or the DWORD value for ‘DisableWindowsUpdateAccess’ key in the registry editor.
Method 1: Change the DWORD value from 1 to 0 to correct the problem
Note: The steps mentioned below include system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
How to back up and restore the registry in Windows
a. Click on Start and then click on Run.
b. Type regedit and hit Enter.
c. Go to the following location
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate
DisableWindowsUpdateAccessREG_DWORD (1)
d. Change the REG_DWORD (1) to REG_DWORD (0)
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